This notice explains how Tapnetic LLC (“we”, “us”, “our”) handles personal information in SmartFarm: the mobile app for iPhone and Android (the “App”) and the website at europesmartfarm.com, including the web version of the App at europesmartfarm.com/app (together, the “Services”). Tapnetic LLC is the controller of that information. If you have a question, write to mail@tapnetic.ai.
1. What We Collect
Your account
Your email address and password when you create an account. Passwords are handled by Firebase Authentication; we never see them. If you try the App without an account, we create an anonymous guest identifier instead.
Your farm
What you enter to run your farm: the farm’s name, country, size and team size; your fields and their boundaries; crops, treatments, fertiliser applications, harvests and other records; plans, notes, finance entries and receipts; your register of operators (the names and licence numbers of the people you add) and machinery; and the email addresses of people you invite to your farm. Field boundaries and GPS coordinates identify land, so we treat them as personal information.
Location
With your permission, and only while you are using the App, we use your device’s precise location to centre the map on the field you are standing in and to stamp records and photos with where they were made. The App never uses your location in the background.
Photos
Photos you take with the camera or choose from your photo library, each only with your permission: photos of crops and field conditions, evidence photos, receipts, pages of a paper register you import, and product labels. An evidence photo also carries the time, the location, the compass heading and tilt of the phone, and a fingerprint (SHA-256) of the original file, so it can later be shown to be unaltered.
Voice notes
With your permission to use the microphone, you can record voice notes. A recording is kept on your phone only until it has been transcribed, then deleted. We do not store recordings on our servers. The transcript becomes a draft that you check before saving it.
Subscriptions
If you subscribe, Apple (or Google Play) handles the payment. We receive the plan, trial and renewal status and transaction identifiers, through Adapty. We never receive your card details.
Device and usage
Your IP address, device model, operating system, language, app version, the screens you open and the actions you take, and crash reports. Our analytics tools derive an approximate location (country and city) from the IP address.
Advertising identifier
On iPhone, only if you allow tracking when the App asks (App Tracking Transparency), the Meta SDK reads your device’s advertising identifier (IDFA). On Android, the Meta SDK reads the Android advertising ID, which you can reset or delete in your device settings. See section 4.
The website
If you fill in the questionnaire on europesmartfarm.com, we collect your answers: your name, email, farm name, country, farm type and size, team size, the tools you use, what you want from the product and the plan you chose. The website also uses the Meta Pixel and PostHog to measure visits and our advertising.
Support
What you send us when you write to us.
2. How We Use It
- To provide the Services, which is our contract with you: your account, syncing your farm between devices, records, maps, satellite views, weather, alerts, reports and exports.
- To run the AI features you ask for (section 3), also as part of that contract.
- To manage subscriptions and trials, as part of that contract.
- To understand how the App is used, fix crashes and improve it, on the basis of our legitimate interest in a working product.
- To measure our advertising, for example which ad led to an install or a trial. On iPhone we do this only with your permission (App Tracking Transparency).
- To answer your messages, keep the Services secure and meet our legal obligations.
We do not sell your personal information and we do not use your farm data to target advertising.
3. AI Features and Google Gemini
Some features send your content to Google’s Gemini API, which reads it and returns a draft that you check before anything is saved:
- Voice notes: the recording is sent to be transcribed and turned into a draft record.
- The Record tool: your voice note and any product-label photos you take with it are sent to fill in the product, dose and other details.
- Records import: the photographed pages and PDFs you import from a register are sent to be read into draft records. For a spreadsheet or CSV file, its column headings and first rows are sent so Gemini can tell which column is which; the rest is read on our servers. Imported files are also stored with your farm, so each record can show where it came from.
Google processes this content on our behalf under the Gemini API terms, which allow it to keep inputs for a limited time to detect abuse. We do not use your content to train AI models. If you do not want your content read by Gemini, do not use these features; every record can also be entered by hand.
4. Who Receives Your Information
We share personal information only with the service providers that run the Services for us, with the people you choose, and where the law requires it.
| Recipient | What for | What it receives |
|---|---|---|
| Google (Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Functions) | Accounts, database, file storage, server processing | Your account and all farm data, photos and imported pages |
| Google (Gemini API) | The AI features in section 3 | Voice notes, label photos, imported pages and spreadsheet samples |
| Google (Firebase Analytics, Crashlytics) | Usage analytics and crash reports | Device and usage data, crash reports |
| Google (Maps SDK) | The map and satellite basemap | The area of the map you are viewing, device data |
| PostHog (EU cloud) | Product analytics, in the App and on the website | Device and usage data, your account identifier |
| Meta Platforms (Meta SDK, Meta Pixel) | Measuring our ads | Installs, trial starts and purchases, your account identifier, and the advertising identifier where allowed (section 1) |
| Adapty | Subscriptions and paywalls | Subscription status, your account identifier, device data |
| Apple, Google Play | Payments | Your purchase, under their own privacy policies |
| Open-Meteo | Weather forecasts and the weather recorded with a treatment | The coordinates of your fields, without your name or account |
| Copernicus Data Space Ecosystem | Satellite images of your fields | Field boundaries, without your name or account |
| Public parcel registers (SIGPAC in Spain; IGN and the cadastre in France) | Finding the official parcel a field lies on | Coordinates or parcel references, without your name or account |
People you choose. Everyone you invite to a farm can see that farm’s data. Reports and exports go wherever you send them.
The law. We may disclose information when the law requires it, to protect our rights or users’ safety, or as part of a merger or sale of our business.
5. Where Your Information Is Stored
Tapnetic LLC is based in Armenia. Our database, file storage and server functions run on Google Cloud in the United States, and the Gemini API processes AI requests there. Product analytics are hosted by PostHog in the European Union. Meta, Adapty and our other providers may process data in the United States and other countries. When personal information of people in the European Economic Area, the United Kingdom or Switzerland is transferred to these countries, we rely on the data processing terms our providers offer, including the European Commission’s Standard Contractual Clauses.
6. How Long We Keep It
- Your account and farm data, for as long as your account exists. When you delete your account, we delete it (section 7).
- Voice recordings are deleted from your phone as soon as they have been transcribed and are never stored on our servers.
- Imported register files are kept with your farm for as long as the farm exists.
- Questionnaire answers from the website, until you ask us to delete them or delete your account.
- Analytics and crash data, for the retention period set in each tool, after which they are deleted or aggregated.
7. Your Choices and Rights
- Permissions. Location, camera, photos and microphone are asked for only when a feature needs them. You can change them at any time in your device settings.
- Tracking. On iPhone you can allow or refuse tracking when the App asks, and change it later in Settings > Privacy & Security > Tracking.
- Delete your account. In the App, go to More > Settings > Account & Privacy > Delete account and confirm with your password. This permanently deletes your account, the farms you own with all their fields, records, photos, imported pages and reports, your membership of other people’s farms, and the website questionnaire answers linked to your account. Deleting your account does not cancel a subscription: cancel it in your App Store or Google Play settings. A guest can remove the demo farm in Settings.
- Export your data. In the App, go to More > Settings > Data Export.
- Your rights. Depending on where you live (for example in the European Economic Area, the United Kingdom or Switzerland), you have the right to access, correct, delete, restrict or object to the processing of your personal information, to data portability, and to withdraw consent at any time. To use them, write to mail@tapnetic.ai; we answer within 30 days. You may also complain to your local data protection authority.
8. Children
The Services are for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, write to us and we will delete it.
9. Security
Data is encrypted in transit and at rest by our infrastructure providers, and access to each farm is limited by its membership. No system is completely secure, but we work to protect your information and will inform you and the authorities of a breach where the law requires it.
10. Changes to This Notice
We will update this notice when the Services or the way we handle information change, and change the date at the top. If a change is material, we will let you know in the App or by email.
11. Contact
Tapnetic LLC, Yerevan, Armenia · mail@tapnetic.ai