At Tapnetic LLC we want you to be satisfied with AI SmartFarm. This Refund Policy explains when refunds are available for subscriptions purchased through the App Store, Google Play, or Paddle.
1. Refund Eligibility
We offer refunds where you experience a technical issue that we are unable to resolve, or where required by applicable law (including the consumer protection laws of your country of residence).
2. Refund Request Process
To request a refund, email our support team at mail@tapnetic.ai with:
- Your name and the email associated with your account;
- Date of purchase;
- Description of the technical issue; and
- Any relevant screenshots or error messages.
For purchases made through Apple App Store or Google Play, you may also request a refund directly through those platforms, which handle refunds according to their own policies.
3. Timeframe for Refunds
Once your request is received and approved, we will process the refund within 14 days. It may take additional time to appear in your account, depending on your payment method and financial institution.
4. Subscriptions
Subscriptions are billed in advance on a recurring basis. You can cancel anytime in the App Store, Google Play, or your account settings; cancellation takes effect at the end of the current paid term, and you retain access until then. Refunds for partially used billing periods are handled on a case-by-case basis as described above.
5. Free Trial
If you started a free trial, you will not be charged if you cancel before the trial ends. Once charged at the end of a trial, the standard refund process applies.
6. Exclusions
We aim to provide refunds in all cases involving a genuine technical issue. We may decline refund requests that are fraudulent, abusive, or repeated in a manner inconsistent with good faith.
7. Contact Us
Email mail@tapnetic.ai or write to:
Tapnetic LLC
Yerevan, Armenia